At Cambrooks College, we are committed to the fair treatment of all students and employees, and emphasize an open and collaborative approach to dealing with student and staff concerns. Management will endeavor to resolve complaints informally where possible; while keeping in mind that formal resolution processes may be required in certain circumstances. The following principles guide the handling of complaints at Cambrooks College:
- All complaints (verbal or written) must have identifiable complainants. Anonymous complaints will not be considered.
- Lodging a complaint will have no adverse consequences on any student or staff in their program of study or job responsibilities.
- Student complaint policies and procedures apply to individuals or groups.
- Complaints must be initiated within 30 days of the event/s that led to the complaint.